General Terms and Conditions

 

Welcome to Lucca Horseriding.

Before booking or participating in one of our riding tours, we kindly ask you to carefully read our terms and conditions.

These conditions are designed to ensure a safe, enjoyable and well-organized experience for all of our guests.

 

 

 

 

Frequently Asked Questions about Our Terms and Conditions

We understand that you may have questions about our policies and services.

Below you will find answers to the most common questions regarding bookings, payments, cancellations, and safety at Lucca Horseriding.

The Rider Experience

Every ride is carefully tailored to create the best possible experience for each guest.

Our guides match horses based on rider size, experience level, and temperament of the horse to ensure a safe, comfortable and enjoyable combination.

Before the ride, we assist with mounting, adjust stirrups, and provide clear basic instructions so you feel confident, relaxed and ready to enjoy the experience.

Lucca Ranch Experience
At our Lucca location, all rides are at a walking pace only. This is due to uneven terrain and hilly countryside paths.

These rides are scenic, peaceful, calm, and ideal for all experience levels. Beginner riders can join rides up to a maximum of one hour. 

Mountain Ranch Experience (Advanced Riding)
Experienced riders may request a faster-paced ride, including trotting and galloping, available only at our second ranch (approx. 45 minutes drive from Lucca or 45 minutes by train).

Faster riding is subject to weather and trail conditions and is always at the discretion of our guides for safety reasons.

 

 

Cancellation Policy

We look forward to welcoming you for your ride. We understand that plans can change, but as horses, staff and equipement are prepared specifically for each booking, the following policy applies:

Groups of 1–3 riders

  • Cancellation up to 24 hours before the ride: refund minus €15 processing fee per booking)
  • Within 24 hours: the booking is non-refundable

Groups of 4 riders or more

  • Cancellation up to 48 hours before the ride:refund minus €15 processing fee per booking)
  • Within 48 hours: the booking is non-refundable

Late cancellations 

Within 24 hours of the activity the booking is fully non-refundable. If one or more participants in a group do not attend, the reserved places remain payable and cannot be refunded. 

We appreciate your understanding and look forward to sharing a memorable riding experience with you. 

Rider Safety

The safety of our guests is our top priority.

All participants are required to wear a safety helmet which is provided by us.

All rides are guides by experienced instructors who provide clear safety instructions before and during the ride.

Please inform us in advance of any medical conditions, injuries, or allergies that may be relavant to your participation.

Children under 12 years of age must be accompanied by an adult and may be subject to weight and height restrictions for safety reasons. 

Booking and Payment

Your booking is only confirmed once the full payment has been received.

Payment link validity: 12 hours
If payment is not completed in time, the time slot may be released

 

Group Policy

We aim to create a friendly and enjoyable shared riding experience for all guests.

Private rides are not guarenteed unless booked in advance. 


Solo riders will normally placed in a group, unless a private ride is requested.

 

A private ride is available upon request, subject to availability, within a supplement of 35€ per person (minimum 2 riders required).

Alternativily, a solo private arrangement may be requested with a 45€ supplement.

Lucca Ranch: maximum 6 riders
Mountain Ranch: maximum 10 riders (legal limit)

Rider Requiements

To ensure safety and comfort for all guests and horses:

Maximum rider weight: approx. 90 kg (198 lbs)
Minimum age: 5 years

ID requirement:
In accordance with Italian law, all riders must present valid identification (a photo on your phone is accepted) and sign a liability waiver before riding.

Arrival time:
Please arrive 30 minutes before your ride for helmet fitting, paperwork and riding instructions.
Late arrival may reduce your riding time or result in missing the ride. All rides depart on time.

 

What to Wear

Please wear comfortable, practical clothing suitable for riding:

Long trousers, sunscreen and losed-toe shoes

We provide riding helmets for all riders. Body protectors are provided for children under 14 and are mandatory under Italian law.

 

Weather and Trail Conditions

We ride in most weather conditions so you can enjoy your experience whenever possible.

Rides will only be cancelled in the case of severe weather conditions, such as rain, thunderstorms, or strong winds that make trails unsafe.

All safety decisions regarding cancellations or changes tot the ride are made by the ranch guides and management. 

If we need to cancel due to weather, you will be offered either a full refund or the option to reschedule.

What is the liability of Lucca Horseriding?

Lucca Horseriding prioritises safely at all times and takes all reasonable measures to ensure that rides are conducted as safe as possible.  However, participation in horse riding activities is at your own risk. Lucca Horseriding is not liable for injury, loss, or damage to personal property, except in cases of proven negligence on our part.

                         Ready for an unforgettable experience?

Now that you are aware of our terms and conditions, you are ready to plan your horseback riding adventure in Lucca. We look forward to welcoming you and giving you a wonderful time!