General terms and conditions

 

Welcome to Lucca Horseriding! Before booking or participating in a riding tour, we kindly ask you to carefully read our terms and conditions. These conditions have been drawn up to guarantee a safe and enjoyable experience for everyone.

 

 

 

Frequently asked questions about our terms and conditions

We understand that you may have questions about the details of our service. Below you will find answers to the most common questions regarding bookings, payments, cancellations, and safety at Lucca Horseriding.

The Rider Experience

Every ride is tailored to create the best possible experience.

Our guides assign horses based on rider size, experience, and horse temperament to ensure a safe and enjoyable match.

Before the ride, we assist with mounting, stirrup adjustment, and provide clear basic instructions so you feel confident and relaxed.

Lucca Ranch Experience
At our Lucca location, all rides are walking pace only. This is due to uneven terrain and hilly countryside paths. These rides are scenic, peaceful, and suitable for all levels.

Mountain Ranch Experience (Advanced Riding)
Experienced riders may request a faster-paced ride, including trotting and galloping, available ONLY at our second ranch (approx. 45 minutes from Lucca).

Faster riding depends on weather and trail conditions and is always at the discretion of our guides for safety reasons.

 

 

Cancellation Policy

We understand that plans can change, but because horses are prepared specifically for each booking, the following policy applies:

Groups of 1–3 riders

  • Free cancellation up to 24 hours in advance
  • (full refund of deposit)
  • Within 24 hours: deposit is non-refundable

Groups of 4 riders or more

  • Free cancellation up to 48 hours in advance
  • (full refund of deposit)
  • Within 48 hours: deposit is non-refundable

Horses are prepared in advance based on the number of riders booked.
If a rider cannot attend or you wish to add a rider, please inform us at least 24 hours in advance so we can adjust the booking and send a new payment link if needed.

 

Rider Safety

The safety of our guests is our top priority. All participants must wear a safety helmet (provided by us). Experienced guides accompany every tour and provide clear instructions. It is mandatory to report any medical conditions or allergies in advance. Children under 12 years of age must be accompanied by an adult and may be subject to weight and height restrictions.

Booking and Payment

Your booking is only confirmed once the deposit has been received.

Payment link validity: 12 hours
If payment is not completed in time, the time slot may be released
Remaining balance is due upon arrival at the ranch

 

Group Policy

We aim to create a friendly and enjoyable group experience.

We do not guarantee private rides.
Solo riders will join a group unless a private ride is requested in advance (35 euro supplement per person, minimum 2 riders).

Solo riders who prefer not to join a group may request a private arrangement (40 euro supplement). Otherwise, we will do our best to match you with a suitable group.

Maximum group size:
Lucca Ranch: max 6 riders
Mountain Ranch: max 10 riders (legal limit)

Rider Requiements

To ensure safety and comfort for all guests and horses:

Maximum rider weight: approx. 90 kg (198 lbs)
Minimum age: 5 years

ID requirement:
In accordance with Italian law, all riders must present valid identification (a photo on your phone is accepted) and sign a liability waiver before riding.

Arrival time:
Please arrive 30 minutes before your ride for helmet fitting, paperwork, remaining payment, and riding instructions.
Late arrival may reduce your riding time or result in missing the ride. All rides depart on time.

 

What to Wear

Please wear comfortable, practical clothing:

Long trousers
Closed shoes

sun protection

We provide helmets for all riders and body protectors for children under 14 (mandatory under Italian law).

 

Weather and Trail Conditions

We ride in most weather conditions to ensure you can enjoy your experience whenever possible.

Rides are only cancelled in case of severe weather such as heavy rain, storms, or strong winds that make trails unsafe.

Final decisions regarding cancellations or interruptions are made by the ranch owners and guides for safety reasons.

If we cancel due to weather, you may choose between a refund or rescheduling.

If a rider chooses not to ride at the last minute or upon arrival, no refund will be given.

What is the liability of Lucca Horseriding?

Lucca Horseriding strives to ensure that all rides proceed as safely as possible. However, participation in horse riding activities is at your own risk. Lucca Horseriding is not liable for injury, loss, or damage to property, unless this is the direct result of negligence on our part.

                         Ready for an unforgettable experience?

Now that you are aware of our terms and conditions, you are ready to plan your horseback riding adventure in Lucca. We look forward to welcoming you and giving you a wonderful time!

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