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• Cancellation up to 24 hours before the ride for groups under 4 p (1, 2 or 3 p): full refund of deposit - Cancellations (for whatever reason) within 24 hours prior to the ride start time: no refund of deposit

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• Cancellation up to 48 hours before the ride for groups 4 p and more full refund of deposit -

• Cancellations (for whatever reason) within 48 hours prior to the ride start time: no refund of deposit

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• To ensure we have a successful day of riding, we need to reserve and prepare the horses long before the ride. To do this we need to know the exact number of riders. If a rider is unable to attend or a group wish to bring a friend the last moment, please let us know at least 24 hours before the chosen time and we send a payment link for the extra deposit. For whatever reason a 24/48 hour notice is required to cancel bookings. See our policy here above.

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• Maximum weight of riders around 90 kilos

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• All riders must show up 30 minutes prior to the ride for signing disclaimers, fitting helmets. If you turn up late, for whatever reason, and missed your reserved departure time, we must correct the length of your riding time with the delay. If we ride with more people, we start the ride on time.

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• Horses will only be reserved for you after payment of the deposit. The payment link we send you is valid only for a few hours, if its not paid, we open your time slot to accept new reservations. Upon arrival at the ranch we will collect the final payment.

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• The guides select the horses and match them to costumers based on size, shape, age and character of the horse. We help you get on the horse selected for you, adjust your stirrups to your legs, check the saddle girth followed by some basic riding instructions. This will be done before your actual riding time.

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• At the 'Lucca Ranch' we keep our horses and riders safe in walking speed only over the rough uneven ground, on pavement or going up and down hill. Our rides are gentle along scenic trails throughout Tuscan hills for all levels of riding.

• Experienced riders may ask for special rides with faster pace, but these rides take place only at the second ranch, 45 minutes from Lucca. Here we trot and gallop when only the guides decide it safe to do so. (depending the weather). Ask us for the 'Garfagnana ranch'.

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• Since we have often several groups booked on the same day, people arrival late may miss the ride or get a shorter ride. We do not want late arrivals delay the departure for everyone

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• We do not guarantee exclusive private rides. Single riders will be joining a group. Private rides can be organised on request but will cost an additional 25 euros (per person) extra, minimum two perons.

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• We only accept bookings with a minimum of two riders. Single riders we try to fit in a group or we ask 40 euros extra for the single riders if they dont want to join a group. Levels of riding will me mixed.

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• Trail and weather conditions apply. We go riding unless the weather conditions are unsafe, which are usual heavy rain or storm which make the trail unsafe. Only the ranch guides decide if the trekking will be cancelled or interrupted. If riders decide to turn back earlier, for whatever reason, there is no refund. If we have to cancel, the paid deposit will be send back immediately or we try to make a new appointment. 

• In case riders decide just before the ride or on the spot, for whatever reason, not to ride, there will be no refund

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• No double riding allowed by Italian law. Guides will walk next to the horses of children if needed, whatever the level of riding is of the children 

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• Before riding it's obligated by Italian law to show your ID card (make a photo of you ID on your cell) and sign our disclaimer 

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• Riding equipment: the ranch provides loaner helmets and body protectors for children under 14 years old. (Obligated by Italian law)

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• Dress: Casual, practical. Long pants, jeans, close shoes like sport shoes are recommended. Bring suncream

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• we do not allow walk ins, book at least two days ahead only by email or whattsapp. No bookings accepted by phonecalls. Booking hours: between 9.00 and 19.00

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• no bigger groups in one ride then 10 riders (by Italian law) At the Lucca ranch max 5 riders. At the mountain ranch max 10 riders in one group.

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